Returns & Refunds

Our 30-day return policy applies to eligible items, including personalized and made-to-order products. The return window begins on the date tracking shows the order was delivered.

Return eligibility

To be eligible for a return, the item must be in the same condition in which you received it, unworn or unused, and returned with any original packaging included with the shipment. You will also need your receipt or other proof of purchase.

Returns sent without contacting us first may not be accepted because products can be fulfilled by different partners and must be sent to the return address assigned to that order.

How to request a return

Within 30 days after delivery, use our Contact Us page or email the store support address shown there. Include:

Your order number
The email address used for the order
The item you want to return
The reason for the return
Clear photos if the item is damaged, defective or incorrect

If the return is accepted, we will provide the correct return address and mailing instructions. Returns are accepted by mail only. Do not send a return to our Montana business mailing address or to the address printed on a package unless we specifically instruct you to do so.

Return shipping and fees

If you are returning an item because you changed your mind, selected the wrong size or personalization, or are otherwise not satisfied, you are responsible for the return shipping cost. Original shipping charges are not refundable.

For an approved claim involving an item that arrived damaged, defective, incorrectly produced or different from your confirmed order, we will cover the approved return shipping cost or provide another appropriate resolution.

We do not charge a restocking fee.

Damaged, defective or incorrect items

Please inspect your order promptly after delivery. To request a store-paid return, replacement or refund for an item that arrived damaged, defective, incorrectly produced or different from your confirmed order, contact us within 7 calendar days after tracking shows delivery.

Include your order number, the email address used for the order, a description of the issue, and clear photos of the item and packaging. We will review the evidence against the confirmed order details. If the claim is approved, we will provide the appropriate return, replacement or refund instructions.

The 7-day claim deadline is separate from the general 30-day return window for eligible items. Nothing in this policy limits rights that cannot be excluded under applicable law.

Refunds

We will inspect the returned item and notify you whether the refund is approved. Approved refunds are issued to the original payment method within 10 business days after we receive and inspect the return. Your bank or card issuer may need additional time to post the refund.

If more than 15 business days have passed since we approved your refund, please contact us.

Exchanges

We do not offer direct exchanges. To obtain a different size, option or personalization, return the eligible item and place a new order after the return is accepted.

Non-returnable items

Gift cards and items clearly marked “final sale” cannot be returned, except when required by law. Please contact us if you have questions about a specific item before ordering.

Order changes and cancellations

You may request a change or cancellation within 24 hours after placing the order. Approval is not automatic. Contact us as quickly as possible because we may not be able to change or cancel an order if production or shipping has already started.