FAQ
Quick answers about ordering, personalization and delivery.
Are your products made to order?
Many of our products are made after an order is placed. This allows us to offer more designs and personalization options without keeping every variation in inventory.
How do I personalize an item?
If personalization is available, you'll see the customization options directly on the product page. Enter the requested information and review it carefully before adding the item to your cart.
Can I change my personalization after ordering?
Contact us within 24 hours after placing the order. Approval is not automatic, and we may not be able to change or cancel an order if production or shipping has already started.
How long does it take to receive my order?
For 2D printed products, handling takes 3–5 business days and transit takes an estimated 5–7 business days after carrier pickup.
For all-over print products, handling takes 7–10 business days and transit takes an estimated 10–14 business days after carrier pickup. Check the product page for the classification and timing that apply to your item.
How do I track my order?
When tracking becomes available, we'll send a shipping confirmation email with your tracking information.
My tracking says delivered, but I can't find my package. What should I do?
Check around your delivery location, with household members or neighbors, and with the carrier first. If you still can't locate the package, contact us and we'll help you review the shipment.
Can I return a personalized item?
Yes. You may request a return within 30 days after delivery if you are not satisfied with your order, including personalized items.
The item must be returned in its original condition. Please contact us before sending anything back so we can provide the correct return instructions and return address.
What if my item arrives damaged or incorrect?
Contact us within 7 calendar days after tracking shows delivery. Include your order number, a description of the issue, and clear photos of the product and packaging.
If the claim is approved, we will cover the approved return shipping cost or provide a replacement or refund, as appropriate.
Can I cancel my order?
You may request cancellation within 24 hours after placing the order. Approval is not automatic. Contact us as quickly as possible because we may not be able to cancel an order if production or shipping has already started.
How can I contact you?
Visit our Contact Us page or email support@astrofazz.com.